Refund policy

Return and Refund Policy

Last Updated: July 2026

At MJ Halder Electro.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully below.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, uninstalled, and undamaged.

  • The item must be in its original packaging, including all accessories, manuals, tags, and warranty cards.

  • You must provide proof of purchase (order number or invoice receipt).

Note on Electronics: Items showing signs of customer usage, missing serial numbers, physical damage, exposure to moisture, or tampered original packaging are not eligible for return.

2. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item:

  1. Contact us within 24 to 48 hours of delivery.

  2. Provide your order number along with clear photos or an unboxing video showing the issue/defect.

  3. Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

3. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to customer misuse, improper installation, or power surges.

  • Clearance or promotional sale items (unless defective upon arrival).

  • Gift cards.

4. How to Initiate a Return

To start a return request, please follow these steps:

  1. Email us at mjhalderelectro@gmail.com or call/WhatsApp us at +91 8981503627.

  2. Include your Order ID, product details, and the reason for the return (with images/video if applicable).

  3. If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back to us without prior return authorization will not be accepted.

5. Return Shipping Costs

  • Defective / Damaged / Wrong Items: We will cover the return shipping costs.

  • Change of Mind / Customer Preference: The customer is responsible for paying return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

  • Approved Refunds: Refunds will be processed back to your original payment method or bank account within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, refunds will be transferred via UPI or bank transfer after verifying your details.

7. Order Cancellations

  • You can cancel an order within 24 hours of placing it or before it has been shipped.

  • Once an item has shipped, it cannot be canceled and must be processed under our return policy.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, please reach out to us:

  • Store Name: MJ Halder Electro.com

  • Website: mjhalderelectro.com

  • Email: mjhalderelectro@gmail.com

  • Phone / WhatsApp: +91 8981503627